1. Who We Are

Iconic Travels is a registered travel and tourism company based in Uganda. We specialize in bespoke tours across East Africa and offer expert travel planning services for individuals, families, and groups.

2. What Information We Collect

When you visit our website or use our services, we may collect the following information:

• Personal Details: Full name, email address, phone number, nationality, and date of birth.

• Travel Information: Passport number, travel dates, destination preferences, special requests (e.g., dietary requirements).

• Payment Information: Billing address, transaction ID, and payment confirmations (handled securely via third-party processors).

• Website Usage Data: IP address, browser type, device information, location data, and cookies for analytics and site functionality.

• Communication Records: Emails, chat messages, and form submissions to our team.

3. How We Use Your Information

We collect and use your information for the following purposes:

• To plan and manage your travel itinerary.

• To issue permits, bookings, accommodation, and transportation services.

• To communicate with you regarding your trip details or updates.

• To process payments and send receipts.

• To improve our services, website, and customer experience.

• To comply with legal obligations and government regulations (e.g., visa or immigration data requirements).

4. Sharing Your Information

We only share your personal data when it is necessary to fulfill your booking or required by law. This includes sharing limited details with:

• Local ground operators, safari guides, lodges, and permit offices.

• Airlines, transport providers, and accommodation partners.

• Payment gateways (e.g., Pesapal) for secure transaction processing.

• Government bodies if required for visa, entry permits, or security compliance.

We never sell, rent, or trade your data to third parties for marketing purposes.

5. Data Security

Iconic Travels takes data security seriously. We use a combination of encryption, firewalls, and secure servers to protect your personal information from unauthorized access or misuse.

Your payment details are not stored on our servers and are processed through secure, PCI-compliant payment providers.

6. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyze traffic through tools like Google Analytics. You may disable cookies via your browser settings, but this may limit some features of our site.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (except where required by law).

• Opt-out of receiving marketing communications.

• Withdraw consent at any time (where applicable).

To make any such requests, please email us at: [email protected]

8. Third-Party Links

Our website may include links to external websites. Iconic Travels is not responsible for the privacy policies or practices of those sites.

9. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in the law, our services, or privacy best practices. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Iconic Travel Services Ltd
📧 [email protected]
📍 Kampala, Uganda